Refund Policy

Refund & Returns Policy

At Patch Party, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll do our best to make it right.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

Once we have reviewed your request, we may offer a replacement, store credit, or refund depending on the circumstances.

Change of Mind

Due to the hygienic nature of our products, we generally cannot accept returns of pimple patches that have been opened or used.

If you have changed your mind about your purchase and the product is still sealed, unused, and in its original condition, please contact us within 7 days of delivery to discuss a return.

Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise agreed.

Refunds

If your refund is approved, we will process it using the original payment method where possible.

Please allow some time for the refund to appear in your account, as processing times can vary depending on your bank or payment provider.

Order Issues

If your parcel arrives with missing or incorrect items, please contact us as soon as possible. We will investigate the issue and arrange an appropriate solution.

Lost or Delayed Orders

Once your order has been handed over to the shipping provider, delivery times are outside of our direct control. If your order appears to be delayed or lost, please contact us so that we can assist with the relevant delivery investigation.

How to Contact Us

For any refund, return, replacement, or order-related questions, please contact us through our customer support channel with your order number and the details of your request.

We reserve the right to assess each request individually and to refuse requests that do not meet the requirements of this policy.

Important: Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer-protection law.